PREMIUM WEAVE FABRIC

Lead Time
Orders placed by 5:00 p.m. CST, Monday through Friday (excluding holidays), will begin processing the next business day. Standard production time is approximately one week, plus shipping duration. Please note: Choosing 2Day Air expedites delivery only—it does not shorten production time.

MyDogCot.com — Returns, Warranty & FedEx Delivery Policy

Contact: helpmydogcot@gmail.com • 225-268-9889

Returns

You are responsible for return shipping costs. We accept returns within 30 days of purchase when all instructions below are followed:

1. Get a Return Authorization (RA) first.
   
   Email or call us for RA approval—we’ll send instructions and how to calculate return shipping.
   
2. Condition & packaging.
   Items must be unused, in the original carton.
   
3. Where to send returns.
   Ship to our manufacturer’s returns center:
   
   Mahar Mfg., dba 4Legs4Pets
   2211 S. 28 St., Van Buren, AR 72956
   
4. RA timing.
   Your RA expires 14 days after approval.
   
5. Identification.
   Write the RA# on the outside of the carton or include the packing list inside so we can identify the return and issue credit.
   

Warranty (Limited)

MyDogCot.com provides a limited warranty only against defects in materials or workmanship at delivery.

• What’s not covered: normal wear and tear from use (including but not limited to rips, tears, fraying, fading, bending) and any direct, indirect, or consequential damages.
  
• When the warranty is void: damage caused by accident, unreasonable use, improper service, failure to follow provided instructions, modifications, or any cause not arising from a materials or workmanship defect.
  
• Non-transferable: this limited warranty applies only to the original purchaser and cannot be transferred.
  

For warranty help, contact helpmydogcot@gmail.com or 225-268-9889.

Policy & Procedure for Accepting FedEx Shipments

Signature at Delivery

• FedEx does not require a signature unless you request it at checkout.
  
• For residential or home-based business deliveries, we recommend selecting Signature (charged per package at the current rate).
  
• If you do not choose Signature, you accept responsibility for any lost package(s).
  
• Alternatively, ship to a commercial address where someone can accept the package.
  

Damaged Package(s)

• Refuse delivery of any box that appears damaged—contents may be damaged or parts may be missing.
  
  (We seal boxes with brown/white reinforced tape; FedEx may apply clear tape over damaged areas.)
  
• If you did not refuse a damaged box, or part(s) are missing, notify us within 2 business days of delivery at helpmydogcot@gmail.com.
  
  Provide photos of the boxes and the box ID/shipping label.
  Keep all packaging and damaged merchandise; the carrier may pick it up as part of the claim process that we initiate.
  
  Once you meet these requirements, replacements for damaged or missing merchandise will be sent ground shipping at no charge.
  
  Missing Package(s)
• If you did not choose Signature and a package is missing, we’ll work with the carrier and driver to try to locate it.
  
• If it cannot be located, a claim cannot be filed unless a signature was requested at delivery.

Cleaning & Maintenance

• Surface Cleaning: Wipe down the cot fabric with a damp cloth and mild soap. Avoid harsh chemicals or bleach, which can damage the material.
• Deep Cleaning: For a more thorough clean, remove the fabric and hand wash it with gentle detergent. Let it air dry completely before reassembling.
• Frame Care: The frame can be cleaned with a soft cloth and water. If used outdoors, check for rust or wear periodically.

🌦️ Indoor & Outdoor Use

• The cot is designed for both indoor and outdoor relaxation. If used outside, store it in a dry, shaded area when not in use to extend its lifespan.
• During rainy or humid weather, bring the cot indoors to prevent moisture buildup and mildew.

🔧 Longevity Tips

• Check for Loose Parts: Periodically inspect the legs and corners to ensure everything is secure.
• Replaceable Parts: If needed, leg plugs and other accessories are available for replacement.